Shipping policy.
UK deliveries are shipped with Royal Mail.
UK delivery aim : 2 - 5 days
For International shipments are shipped with Royal Mail international or EMS.
Europe delivery aim : 5 - 10 days
Worldwide delivery aim : 10 - 31 days.
South Korea : www.dobopets.co.kr
The shipping cost does not include any possible custom and import fees that you may incur when placing an order from outside the UK (this includes EU countries since Brexit has come in to effect). Those procedures are beyond the control of DOBO Pets and is therefore not responsible for any possible additional costs or delays. Orders placed for Asian countries are shipped from South Korea and typically arrive within 5-10 days.
All our products are made to order and lead times can vary depending on the current volume of orders.
As a rough guideline expect 2-5 working days production time.
Return & Exchange policy.
Indoor House collar (B/C House) and DOBO name tag
Products are custom made to order : Cannot accept returns or exchanges.
House collars will be made to measure so it is very important to measure correctly.
You should measure the centre of the neck holding the tape close against the skin with no gaps and so that it doesn't turn easily. If you have difficulty finding your dogs measurements or have any questions, please contact us via email and we will be happy to assist you. Please take extra care to ensure the measurements provided are correct as refunds can NOT be given for incorrect measurements. Please note House collar products are NOT adjustable but we add the extra length needed for a comfortable loose fit.
Returns can be accepted only if mistakes on the order have been made by ourselves or if a product is faulty upon arrival. If a product is found to be faulty, please photograph the fault.
All return queries should be sent via email to info@dobopets.com
* Return form *
Full Name
Order Number
Order Date
Photograph the fault
2. Outdoor products, Clothings and etc.
If for any reason you are unhappy with your order and you wish to organise an exchange or refund of any item please send us an email at info@dobopets.com
You must return any products within 14 days of receiving them to receive your refund or exchange.
All items must be returned new, unused and in original packaging.
Please note: unless faulty, we are unable to accept returns on any item that has been used or returned in an unsaleable condition.
Unless the product is faulty the buyer is responsible for any return costs.
We recommend shipping your return with a tracked service as we do not refund for any items lost in shipping.
Once we received the item you will get an email from us.